Return & Exchange Policy

 

At The Bed Edit, your comfort and satisfaction are at the heart of everything we create. If something isn’t quite right, we’re here to make it right.

Returns

You can request a return within 7 days of delivery, provided the item is unused, unwashed and in its original packaging.

To start a return, email thebededit@gmail.com or message us on WhatsApp at +91-9211313123 with your order number and the reason for the return.

What we cannot accept

  • Used or washed items, for hygiene reasons
  • Customised items
  • Items returned without their cotton bag or any free gift that came with the order. If these are missing, their value is deducted from the store credit issued.
  • Items returned in poor condition. Please send the product back in the same condition it reached you.

How to return: 

  • Email us at thebededit@gmail.com or message us on WhatsApp +91-9211313123 with your order number and reason for return. 
  • Please click a picture of the package and also a picture of you handing the package to courier partner.
  • We also offer reverse pick-up services at no additional costs or charge.
  • Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
  • Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition, a refund would not be provided. Any free item sent with the order, packaging (cotton storage bag) also needs to be returned. If the same is found missing, the amount will be deducted from the return amount.

Reverse pickup

Reverse pickup is free. We will attempt collection twice.

Pickup depends on your pin code being serviceable by our courier partner. If pickup is not available in your area, or both attempts are unsuccessful, you will need to send the item to our address, and we will confirm the details with you.

Refunds

Refunds on accepted returns are issued as store credit, valid for 6 months from the date of issue. This applies to every order, whether it was prepaid or Cash on Delivery.

Store credit is issued within 7–10 business days of us receiving your return and completing a quality check.

Shipping charges are not refunded.

Exchanges

If the size or design isn't right, we're happy to exchange it, subject to availability. Contact us within 7 days of delivery, using the same email or WhatsApp number above. The same condition rules apply: unused, unwashed, original packaging.

If there is a price difference between the returned item and the replacement, we will let you know before the exchange is processed.

Once an exchange has been delivered, no further exchange or refund applies to that order.

Damaged, defective or incorrect items

This is different from a change-of-mind return, and it is on us to fix.

If your order arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with clear photos of the item and the packaging. We will arrange a replacement at no cost to you.

Cancellations

Orders can be cancelled within 24 hours of being placed. After that, the order may already be in dispatch.

Getting in touch

Email: thebededit@gmail.com WhatsApp: +91-9211313123

We would rather sort a problem out than have you stuck with something you don't love. If something isn't right, tell us.